ratings-mechanics

Ratings Mechanics

The rating is an asset with mechanics most developers learn the hard way. This skill covers the

four rules that aren't obvious from the ASC UI. Prompting code lives in

generators/review-prompt; reply writing lives in app-store/review-response-writer — this

skill is the strategy layer that tells you when each matters.

When This Skill Activates

• Localizing or expanding into new storefronts ("why does my app show no rating in Japan?")
• Considering the "reset ratings summary" option on a version release
• Choosing release options before submitting (phased vs immediate, auto vs manual)
• Planning a per-market ratings strategy alongside product/localization-strategy
• A bad build or review-bomb is threatening the rating

Rule 1: Ratings are per-storefront — they do not travel

Your 4.8★ from 2,000 US ratings renders as no rating at all on the Japanese storefront until

Japanese users rate the app there. Every storefront starts from zero.

Consequences:

• ✅ Entering a new market = re-running the early-days ratings playbook in that market: prompt

eagerly (within guidelines), localize the prompt moment, reply to every early review.

• ✅ Weight requestReview triggers by storefront maturity — a market with 12 ratings needs the

prompt more than the home market with 5,000.

• ❌ Assuming social proof transfers with the binary. A localized listing with zero local ratings

converts like an unknown app, because there it is one.

• The written-review pool is also per-storefront: expect empty review sections in fresh markets

and seed them via TestFlight communities or launch outreach in that region.

Rule 2: Never reset the ratings summary

ASC offers a reset when you release a new version. It is almost always a mistake:

• Reset discards the count as well as the average — 4.2★ from 3,000 ratings converts better than

a naked 5.0★ from 6, and the count never comes back except one rating at a time.

• The instinct to reset ("v2 is a big rewrite, old reviews don't apply") is better served by

replying to outdated negative reviews (updated ratings replace the old score — see

review-response-writer) and by the What's New copy.

• ✅ Legitimate near-exception: a catastrophic launch (sub-3★, low count, fixed root cause) on an

app with almost no ratings mass. Even then, run the math on count loss first.

• ❌ Resetting an established app to chase a higher average. You'll rank and convert worse for

months.

Rule 3: Phased release + manual release are rating armor

Two ASC toggles turn a bad build from a rating catastrophe into a contained incident:

• Manual version release — approval ≠ release. Release when you're awake and watching

crash dashboards, not whenever review finishes.

• Phased release — 7-day staged rollout (1% → 2% → 5% → 10% → 20% → 50% → 100%) to users

with automatic updates. A crashing build caught on day 1–2 has burned ~3% of your users;

pause the rollout, fix, resubmit. Without it, 100% of users get the bad build and the

1-star flood arrives before the hotfix does.

• ✅ Default for every release: phased ON + manual release + monitor day-1 crash rate.
• ❌ Halting a phased release as a rollback. Pausing stops new deliveries only — users who got

the build keep it, and manual App Store downloads always get the new version. The armor is

damage limitation; the fix still has to ship.

Rule 4: The prompt-and-reply loop is the only rating input you control

• Prompt at success moments with requestReview — never at launch, never mid-task. Aim the

moment, cap the frequency, and localize what "success" means per market. Implementation:

generators/review-prompt.

• Reply to negative reviews — when a user updates their review after a reply, the new score

replaces the old one in the average. Replies are the only mechanism that converts existing

1-stars into 4-stars. Templates: app-store/review-response-writer.

• Per-storefront corollary: track "unanswered negative reviews" per market, not globally — a

5-review storefront is one bad review away from 60% negative.

Output Format

When auditing an app's ratings posture, report per storefront:

Storefront | Rating (count) | Unanswered 1–3★ (90d) | Prompt localized? | Phased+manual habit?

flagging: fresh storefronts with no prompting plan, any reset consideration (🔴 stop), and

releases going out unphased.

References

• https://developer.apple.com/documentation/storekit/requesting-app-store-reviews
• https://developer.apple.com/help/app-store-connect/update-your-app/release-a-version-update-in-phases
• https://developer.apple.com/help/app-store-connect/monitor-app-performance/reset-your-app-s-summary-rating
• Related skills: generators/review-prompt, app-store/review-response-writer, product/localization-strategy, growth/store-growth-audit