unified-notifications-ops

Unified Notifications Ops

Use this skill when the real problem is not a missing ping. The real problem is a fragmented notification system.

The job is to turn scattered events into one operator surface with:

• clear severity
• clear ownership
• clear routing
• clear follow-up action

When to Use

• the user wants a unified notification lane across GitHub, Linear, local hooks, desktop alerts, chat, or email
• CI failures, review requests, issue updates, and operator events are arriving in disconnected places
• the current setup creates noise instead of action
• the user wants to consolidate overlapping notification branches or backlog proposals into one ECC-native lane
• the workspace already has hooks, MCPs, or connected tools, but no coherent notification policy

Preferred Surface

Start from what already exists:

• GitHub issues, PRs, reviews, comments, and CI
• Linear issue/project movement
• local hook events and session lifecycle signals
• desktop notification primitives
• connected email/chat surfaces when they actually exist

Prefer ECC-native orchestration over telling the user to adopt a separate notification product.

Non-Negotiable Rules

• never expose tokens, secrets, webhook secrets, or internal identifiers
• separate:
• event source
• severity
• routing channel
• operator action
• default to digest-first when interruption cost is unclear
• do not fan out every event to every channel
• if the real fix is better issue triage, hook policy, or project flow, say so explicitly

Event Pipeline

Treat the lane as:

1. Capture the event
2. Classify urgency and owner
3. Route to the correct channel
4. Collapse duplicates and low-signal churn
5. Attach the next operator action

The goal is fewer, better notifications.

Default Severity Model

| Class | Examples | Default handling |

| --- | --- | --- |

| Critical | broken default-branch CI, security issue, blocked release, failed deploy | interrupt now |

| High | review requested, failing PR, owner-blocking handoff | same-day alert |

| Medium | issue state changes, notable comments, backlog movement | digest or queue |

| Low | repeat successes, routine churn, redundant lifecycle markers | suppress or fold |

If the workspace has no severity model, build one before proposing automation.

Workflow

1. Inventory the current surface

List:

• event sources
• current channels
• existing hooks/scripts that emit alerts
• duplicate paths for the same event
• silent failure cases where important things are not being surfaced

Call out what ECC already owns.

2. Decide what deserves interruption

For each event family, answer:

• who needs to know?
• how fast do they need to know?
• should this interrupt, batch, or just log?

Use these defaults:

• interrupt for release, CI, security, and owner-blocking events
• digest for medium-signal updates
• log-only for telemetry and low-signal lifecycle markers

3. Collapse duplicates before adding channels

Look for:

• the same PR event appearing in GitHub, Linear, and local logs
• repeated hook notifications for the same failure
• comments or status churn that should be summarized instead of forwarded raw
• channels that duplicate each other without adding a better action path

Prefer:

• one canonical summary
• one owner
• one primary channel
• one fallback path

4. Design the ECC-native workflow

For each real notification need, define:

• source
• gate
• shape: immediate alert, digest, queue, or dashboard-only
• channel
• action

If ECC already has the primitive, prefer:

• a skill for operator triage
• a hook for automatic emission/enforcement
• an agent for delegated classification
• an MCP/connector only when a real bridge is missing

5. Return an action-biased design

End with:

• what to keep
• what to suppress
• what to merge
• what ECC should wrap next

Output Format

CURRENT SURFACE
- sources
- channels
- duplicates
- gaps

EVENT MODEL
- critical
- high
- medium
- low

ROUTING PLAN
- source -> channel
- why
- operator owner

CONSOLIDATION
- suppress
- merge
- canonical summaries

NEXT ECC MOVE
- skill / hook / agent / MCP
- exact workflow to build next

Recommendation Rules

• prefer one strong lane over many weak ones
• prefer digests for medium and low-signal updates
• prefer hooks when the signal should emit automatically
• prefer operator skills when the work is triage, routing, and review-first decision-making
• prefer project-flow-ops when the root cause is backlog / PR coordination rather than alerts
• prefer workspace-surface-audit when the user first needs a source inventory
• if desktop notifications are enough, do not invent an unnecessary external bridge

Good Use Cases

• "We have GitHub, Linear, and local hook alerts, but no single operator flow"
• "Our CI failures are noisy and people ignore them"
• "I want one notification policy across Claude, OpenCode, and Codex surfaces"
• "Figure out what should interrupt versus land in a digest"
• "Collapse overlapping notification PR ideas into one canonical ECC lane"

Related Skills

• workspace-surface-audit
• project-flow-ops
• github-ops
• knowledge-ops
• customer-billing-ops when the notification pain is billing/customer operations rather than engineering